Refund/Cancellation Policy

 

At AA Truck Lanes LLC, we understand that circumstances may change, and customers may need to cancel or modify their auto transport services. Our refund and cancellation policy is designed to provide clarity and fairness to our customers while ensuring operational efficiency and transparency.

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Cancellation of Service

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1. Cancellation Requests:

If you need to cancel your auto transport service, please notify us as soon as possible by contacting our customer service team at (915)765-4645. We will process your cancellation request promptly and guide you through the cancellation process.

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2. Deposit Refund:

For cancellations made before the scheduled pickup date, the deposit paid for the auto transport service is 100% refundable, minus any applicable fees. The deposit refund will be processed using the original payment method, and you will receive confirmation of the refund status.

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Refund Process and Fees

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1. Refund Timeline:

Refunds for cancellations are typically processed within 1-5 business days from the date of cancellation request approval. Please note that the actual refund timeline may vary based on payment processing and banking institutions.

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2. Refund Deductions:

• Cancellations made after the vehicle pickup has been scheduled may be subject to cancellation fees or deductions from the deposit refund.

• Any expenses incurred by AA Truck Lanes LLC in connection with the transport service, such as carrier scheduling fees or administrative costs, may be deducted from the deposit refund.

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Exceptions and Special Circumstances

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1. Force Majeure:

In cases of force majeure events, such as natural disasters, severe weather conditions, or unforeseen circumstances beyond our control, we will work with you to accommodate cancellations or reschedule transport services without additional fees or penalties.

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2. Customer Communication:

Open and transparent communication is key to addressing any concerns or special circumstances related to cancellations. Please contact us promptly to discuss any unique situations or requests regarding your auto transport service.

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Contact Us

If you have any questions, need to cancel your auto transport service, or require further clarification regarding our refund and cancellation policy, please contact our customer service team at (915)765-4645. We are here to assist you and ensure a smooth and satisfactory experience with AA Truck Lanes LLC.

By using our auto transport services, you acknowledge and agree to abide by the terms and conditions outlined in this refund/cancellation policy. Thank you for choosing AA Truck Lanes LLC for your vehicle transport needs, and we appreciate your understanding of our policies and procedures.